The Empress Lash Bar & Studio

Here at the Empress lash bar & Studio we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. If we are unable to fill the time slot we reserve the right to charge a cancellation fee (deposit) to the credit card on file totaling 20% of the session. No Show Policy: We reserve the right to charge a no show fee to the credit card on file totaling 20% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds. Late Policy: If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to apply the no show policy. Please keep in mind we will always do our best to accommodate your session. Warranty Policy: Yep! At The Empress Lash Bar & Studio we offer a 2-day guarantee on you killer lashes. If you are not happy then neither are we! Please contact us ASAP if you have any issues, such as loss of an excessive number of lashes. If this happens, we are more than happy to fix it providing you have done the following: Contact the salon within 2 days after lash application, ABSOLUTELY NO LATER. Please keep any lost lashes to show your lash artist. We will get you in for a FREE review appointment within 3 days of original appointment and get them looking full again. We will not accept any review appointment made later, as lashes will be overexposed to everyday wear and tear and will void the lash warranty. Correct aftercare instructions should always be followed including lash safe cleanser, if it is decided that improper aftercare has been used then you can either infill the missing lashes at your next appointment or refill them on the spot at the normal infill price. We always want our clients to feel Moore Beautiful when leaving our salon, anything else we just won’t accept so if for any reason you don’t feel this way, please reach out and let us know.